Careers at Pet Partners®
Updated: July 7, 2014

Do you have a passion for animals and people?  Do you believe in the healing benefits of human-animal interactions?  Pet Partners may be the place where you can find career fulfillment.

Volunteer Engagement & Support Specialist

Pet Partners is seeking a service-oriented administrative professional to work in our Bellevue, Washington headquarters office as part of a team responsible for supporting approximately 11,000 therapy animal team volunteers across the USA.  (Note that we are not offering relocation benefits.)

Essential Duties and Responsibilities:
    * Answer and screen incoming phone calls, providing answers or directing calls to the appropriate party.
    * Handle incoming data requests from volunteers, and resolve administrative problems and inquiries.
    * Prepare written responses to routine inquiries and draft documentation processes.
    * Greet guests and coordinate meetings, as needed.
    * Receive, open, sort, and distribute incoming correspondence, including fax, email, and mail; sign for packages and deliveries as required.
    * Receive, stamp and distribute incoming donations and volunteer payments.
    * Manage multiple email inboxes, providing answers to inquiries directly where possible and redirecting other emails to the appropriate party.
    * Create and maintain volunteer records in the CRM system, and perform queries as requested by staff or volunteers.
    * Scan registration documents, photos, and other correspondence to the server.
    * Maintain electronic and hard copy filing systems.
    * Perform other duties as assigned.

Education, Experience & Skills Required:
    * Bachelor’s degree plus two years of administrative or customer service related responsibility; or equivalent combination of education and experience.
    * Intermediate knowledge and skills with PC operation and software including MS Word, Excel, Outlook and PowerPoint; experience with and knowledge of a CRM database system such as Salesforce preferred.
    * Exceptional customer service orientation, with strong written, verbal, and interpersonal communication skills.
    * Excellent attention to detail, including data entry accuracy managing high-volume workload.
    * Sound judgment as it relates to policy interpretation and enforcement.
    * Strong decision making skills and the ability to identify how and when to escalate issues.
    * Ability to quickly apply new concepts in practice and leverage technology to support business goals.
    * Ability to work effectively as an individual contributor and team member.
    * Ability to work independently, showing initiative and working effectively and efficiently with minimal direction.
    * Enjoys creative problem solving and is open to innovation and dynamic change.

Position:  Full-time, non-exempt:  37.50 hours/week (8:30am - 4:30pm, M-F, in Bellevue Office)

Salary & Benefits:  $29,250 Annual / $15 per hour with full benefit package
A background check will be conducted on selected applicant(s).

View the complete job description for this position here.

To apply, please submit a résumé and cover letter via email to by Friday, July 18, 2014. No phone calls please.

To explore volunteer (non-paid) opportunities (with or without a pet), please refer to our Volunteer Opportunities page.

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875 124th Ave NE, Suite 101 • Bellevue, WA 98005 U.S.A.

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