Careers at Pet Partners®
Updated:  June 24, 2015

Pet Partners is a national 501c3 human-services organization dedicated to improving people’s health and well-being through positive interactions with animals. We register volunteer Therapy Animal Teams in the United States and Canada. Please visit our Therapy Animal Program page for more information.

Volunteer Engagement and Support Specialist:

Essential Duties and Responsibilities:

  • Answer and screen incoming phone calls, providing answers or directing calls to the appropriate party. Handle potentially sensitive information and emotionally charged interactions in a professional manner.

  • Manage multiple email inboxes, providing answers to inquiries directly where possible and redirecting other emails to the appropriate party

  • Handle incoming requests from volunteers, and resolve administrative problems and inquiries.

  • Prepare written responses to routine inquiries and draft documentation processes.

  • Greet guests and coordinate meetings, as needed.

  • Participate in the creation and implementation of a volunteer engagement program.

  • Conduct outreach activities to current and prospective constituents.

  • Create and maintain volunteer records in the CRM system, and perform queries as requested by staff or volunteers

  • Receive, open, sort, and distribute incoming correspondence, including fax, email, and mail; sign for packages and deliveries as required.

  • Actively contribute as a member of a collaborative team to programmatic growth and expansion.

  • Maintain electronic and hard copy filing systems.

  • Perform other duties as assigned.

Education, Experience & Skills Required:

  • Bachelor’s degree plus two years of administrative or customer service related responsibility; or equivalent combination of education and experience.

  • Intermediate knowledge and skills with PC operation and software including MS Word, Excel, Outlook and PowerPoint; experience with and knowledge of a CRM database system such as Salesforce preferred.

  • Exceptional customer service orientation, with strong written, verbal, and interpersonal communication skills.

  • Excellent attention to detail, including data entry accuracy managing high-volume workload.

  • Sound judgment as it relates to policy interpretation and enforcement.

  • Strong decision making skills and the ability to identify how and when to escalate issues.

  • Ability to quickly apply new concepts in practice and leverage technology to support business goals.

  • Ability to work effectively as an individual contributor and team member.

  • Ability to work independently, showing initiative and working effectively and efficiently with minimal direction.

  • Enjoys creative problem solving and is open to innovation and dynamic change.

Position:  Full-time, non-exempt: 37.50 hours/week (8:30am - 4:30pm, M-F, in Bellevue Office)
Salary & Benefits: $29,250 Annual / $15 per hour with full benefit package. Pet Partners does not pay for relocation expenses.
A background check will be conducted on selected applicant(s).

To apply, please submit a résumé and cover letter via email to lindad@petpartners.org by Tuesday, July 7, 2015. No phone calls please. No recruiting assistance desired.

To click here to view the complete job description for this position.

 




 

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