Cancer Care Fund FAQs

Cancer Care Fund FAQs

Should you require any further clarification on any of these answers or have a question not listed here, you may contact us or call 425-679-5530 to be connected with our Program Operations team.

I have a therapy rabbit who was diagnosed with cancer. Can I apply for the Cancer Care Fund?

Yes, the fund is available for all eligible therapy animals, regardless of species.

My animal has retired from Pet Partners visits and we are no longer registered. Can I still apply for the Cancer Care Fund?

Yes! So long as the animal was diagnosed with cancer after the team was registered with the Pet Partners Therapy Animal Program, both current and retired teams are eligible to apply for assistance from the Cancer Care Fund. (Bear in mind that the fund is available only for eligible cases in which treatment was received on or after February 1, 2016.)

My animal and I are registered but do not live in the United States. Can I still apply for assistance from the Cancer Care Fund?

Yes! Any Pet Partners team that meets eligibility requirements may apply. This includes teams from Canada, U.S. territories, and any country that participates in our international pilot program.

How long does it take to approve an application once it is filled out?

We ask you to allow us ten business days to process, review, and approve your application. Thank you for your patience!

What other documentation do I need to include with my application?

Only your completed application and your animal’s histopathology report (or other equivalent diagnostic material) are required. If you have questions about what constitutes official diagnostic material, please work with your vet’s office and Pet Partners to be sure that the items you submit are sufficient to demonstrate the presence of cancer.

If my therapy animal benefits from the Cancer Care Fund now but gets a different type of cancer in a couple of years, can I apply for the fund again?

Possibly! The fund provides up to $1,000 per therapy animal. If your animal is diagnosed with cancer and treatment costs less than $1,000, you must apply again to receive the remainder of your $1,000 should the cancer relapse or a new cancer appear (including new diagnostic material, such as a histopathology report). No more than $1,000 will be paid to an individual therapy animal.

I am registered with three different animals. If I apply for the fund with one of my dogs now, will my other two therapy dogs be eligible in the future, if they end up having cancer?

Yes! As long as they meet the eligibility criteria each of your therapy animals could benefit from the Cancer Care Fund.

My therapy animal received cancer treatment in January 2016. Can I submit proof that I paid for that treatment and get reimbursed?

Unfortunately, that is not an option. The fund is available only for eligible cases in which treatment was received on or after February 1, 2016.

I read that the fund is for $1,000 per animal. Does that mean that Pet Partners will send my vet $1,000 for me to use toward my therapy animal’s cancer treatment?

No. Funds are not provided up front. Pet Partners will pay your veterinarian directly for expenses incurred upon receiving a detailed invoice. Payments can be for any amount up to $1,000, based on fund availability. Your vet will be contacted directly once your application is approved with instructions regarding how to request payment from Pet Partners.

How long should my vet expect to wait to be paid?

Your vet’s office will have one opportunity to submit requests for payment within four months of the date of your application’s approval. At that time, they may submit invoices for as many procedures as they would like, totaling no more than $1,000. We will not request invoices until your application is approved, and we will contact them directly with instructions. Once invoices are sent, we suggest allowing up to 45 days to receive payment. Generally speaking, payments are made within 30 days. We will confirm with you when payment has been issued.

My animal had to have emergency surgery for a cancerous tumor that cost well over $1,000 and I put the amount on my credit card since payment was due at the time of service. Can I receive funding?

In order to steward the fund with integrity, Pet Partners cannot pay applicants directly for cancer-related expenses. We may only pay your veterinarian. That stated, if your vet is willing to reimburse you for costs you have already paid once Pet Partners has also paid, that is up to them. Clinics will vary as to whether they will accept retroactive payment and reimburse you or credit your account. Please discuss this with your vet’s office directly before submitting your application.

More than one vet is treating my animal for cancer. Do I need to fill out more than one application?

Yes. Should we approve both applications, payment will be issued to the vet clinics on a first-come-first-serve basis. The same diagnostic information may be included for both applications. We will still only be able to provide $1,000 total per animal–not per clinic.