Should you require any further clarification on any of these answers or have a question not listed here, you may contact us to be connected with our Program Operations team.
Yes, the fund is available for all eligible therapy animals, regardless of species.
Yes! So long as the animal was diagnosed with cancer after the team was registered with the Pet Partners Therapy Animal Program, both current and retired teams are eligible to apply for assistance from the Cancer Care Fund. (Bear in mind that the fund is available only for eligible cases in which treatment was received on or after February 1, 2016.)
Yes! Any Pet Partners team that meets eligibility requirements may apply. This includes teams from Canada, U.S. territories, and any country that participates in our international pilot program.
We ask you to allow us ten business days to process, review, and approve your application. Thank you for your patience!
Only your completed application and your animal’s histopathology report (or other equivalent diagnostic material) are required. If you have questions about what constitutes official diagnostic material, please work with your vet’s office and Pet Partners to be sure that the items you submit are sufficient to demonstrate the presence of cancer.
Possibly! The fund provides up to $1,000 per therapy animal. If your animal is diagnosed with cancer and treatment costs less than $1,000, you must apply again to receive the remainder of your $1,000 should the cancer relapse or a new cancer appear (including new diagnostic material, such as a histopathology report). No more than $1,000 will be paid to an individual therapy animal.
Yes! As long as they meet the eligibility criteria each of your therapy animals could benefit from the Cancer Care Fund.
Unfortunately, that is not an option. The fund is available only for eligible cases in which treatment was received on or after February 1, 2016.
No. Funds are not provided up front. Pet Partners will pay your veterinarian directly for expenses incurred upon receiving a detailed invoice. Payments can be for any amount up to $1,000, based on fund availability. Your vet will be contacted directly once your application is approved with instructions regarding how to request payment from Pet Partners.
Your vet’s office will have one opportunity to submit requests for payment within four months of the date of your application’s approval. At that time, they may submit invoices for as many procedures as they would like, totaling no more than $1,000. We will not request invoices until your application is approved, and we will contact them directly with instructions. Once invoices are sent, we suggest allowing up to 45 days to receive payment. Generally speaking, payments are made within 30 days. We will confirm with you when payment has been issued.
In order to steward the fund with integrity, Pet Partners cannot pay applicants directly for cancer-related expenses. We may only pay your veterinarian. That stated, if your vet is willing to reimburse you for costs you have already paid once Pet Partners has also paid, that is up to them. Clinics will vary as to whether they will accept retroactive payment and reimburse you or credit your account. Please discuss this with your vet’s office directly before submitting your application.
Yes. Should we approve both applications, payment will be issued to the vet clinics on a first-come-first-serve basis. The same diagnostic information may be included for both applications. We will still only be able to provide $1,000 total per animal–not per clinic.